Scott Swidersky, Vice President of Intelligent Information Management (IIM) Practice, Konica Minolta Business Solutions U.S.A., Inc. and President, Quality Associates Inc. (QAI) led the discussion on critical success factors for digital transformation during Federal Computer Week’s (FCW’s) highly anticipated workshop on electronic records and the M-19-21 directive Sep 21, 2021. The event, sponsored by QAI, was a major learning opportunity for all federal agencies who plan on transferring their digital records to the National Archives and Records Administration (NARA).