M-19-21 Records Digitization Questions:

What chain-of-custody controls does the vendor implement to protect records throughout the digitization process, starting from pick-up/ handling of physical records through scanning and eventual return to the agency or final disposition?


“When taking custody of the materials, QAI staff complete a chain-of-custody (CoC) form which is sent to the client. As the material changes hands throughout the conversion process (prep, scanning, imaging, QC, metadata capture, PDF conversion/ output and finally to re-prep and archiving), QAI staff complete chain- of-custody sign-off forms to transfer responsibility for the material as it is processed.”

–Expert answer by John Burgess, QAI