M-19-21 Records Digitization Questions:
How does the vendor track and monitor records as they progress through the digitization process?
“QAI utilizes both a barcoded tracking system and sign-off forms for custody and tracking of all client-record boxes. Our experts scan the barcoded box label from intake and through document processing, so that a live location of documents is always maintained. Once the client’s documents arrive at our imaging location, we inventory the boxes to confirm the contents. We then verify the records (or record ranges) listed on the client’s shipping manifest against the contents of each box. Additionally, we use custody sign-off forms to transfer material responsibility throughout the conversion process.”
–Expert answer by John Burgess, QAI