QAI InSights Newsletter 2018 – Message from the President

Over a year has passed since Quality Associates, Inc. (QAI) became a part of Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta). While we continue to operate as an independent subsidiary, we have become an integral part of the Konica Minolta team and culture.

THE SYNERGY BETWEEN KONICA MINOLTA, QAI AND OUR AFFILIATE, DOCPOINT SOLUTIONS, ALLOWS US TO PROVIDE OUR CLIENTS WITH COMPLETE PAPER-TO-CLOUD SOLUTIONS.

Our business process outsourcing (BPO) offerings are expanding as we leverage the resources provided by the acquisition and the company has continued to be profitable over the past year. Our operations team has taken on new roles, sharing the business processes we have finetuned in our more than 30 years of operation with our Konica Minolta counterparts to help the ECM practice grow.

It has become clear that the synergy between Konica Minolta, QAI and our affiliate, DocPoint Solutions, allows us to provide our clients with complete paper-to-cloud solutions. From mid to high-volume document conversion hardware and services to BPO and CS solutions, new and existing clients will be able to find the perfect solution to meet their needs, all under the Konica Minolta umbrella.

As we move forward, clients will experience the same level of quality service that they have known in the past, and will benefit from QAI’s wider range of offerings. Our partners will continue to benefit from the available opportunities made available by our expanded Konica Minolta network. We look forward to the year ahead and having you as a part of it.


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