Capture and Scanning in Government

AIIM, the Enterprise Content Association, recently conducted an end-user survey focused capture and scanning in Government. After reviewing this information, QAI felt it was important to share some of this critical data with our readership.

The AIIM survey excerpts are from 161 Federal, State and Local End Users. AIIM surveyed small, medium and large organizations within the government space. Over 50% the organizations surveyed had over one thousand employees. The second largest percentage of organizations surveyed had between 500-999 employees. After reviewing this information, QAI felt it was important to share some of this critical data with our readership.

The chart to the right illustrates the breakdown of the organizations surveyed.

Color Scanning

The organizations surveyed were asked to estimate what percentage of their scanning was done in color. Recently, businesses have begun to adopt color scanning for several significant reasons. In the past, color scanning options have generally been considered expensive and particularly lacking in throughput. In just the past two years, color scanners have been introduced that feature an attractive combination of price, image quality, and speed.

The first pie chart reveals the actual use of color scanning in the government organizations surveyed:

Return on Investment (ROI)

AIIM asked organizations to summarize their Return on Investment as a result of scanning and capture implementation(s). This statistic is directly connected with the length of the project and length of the implementation process. The survey revealed that 53% of organizations felt the ROI met their expectations, 15% felt it exceeded expectations, 4% felt it greatly exceeded expectations, 14% felt it fell short of expectations, 2% felt is fell far short of expectations, and 12% had not yet implemented a solution. The second pie chart shows these results:

Scanning Environments and Volume Requirements

AIIM asked organizations to describe the overall current scanning environment within their organizations. The survey stated that 40% of those surveyed had both centralized and decentralized scanning occur within their organization, 32% stated scanning is centralized and processing is done by internal staff, 13% indicated scanning occurs primarily at the desktop/work group, 12% said scanning is distributed by department, and 3% stated scanning was centralized and processing was outsourced. The third pie chart illustrates the survey findings:

Organizations were also asked who or what department has the major responsibility for making purchase decisions on scanning and capture technologies. The fourth pie chart to the left illustrates AIIM’s findings:

Organizations were asked what they were trying to accomplish with capture spending in 2005. They were asked to only check the three most important business drivers. The following bar chart illustrates the results.